Help
Answers for everyone — with an account or without one.
A problem with an order, a booking or a quote
Orders, bookings and quotes belong to an account. Sign in to report a problem — it opens a case our team follows with you.
Shopping as a guest
You can browse and fill a cart without an account. Paying, booking and asking for quotes need one — sign-in takes a passkey, an authenticator app or a code we text you.
Payments
You enter card details only in Stripe’s secure form; Northline never sees your card number. We hold the payment until the job is done: 48 hours after a service is completed, 7 days after goods are delivered, and at handoff for food.
Accessibility
Every page works with a keyboard and with screen readers, in English and in French. If something stops you, tell us — we answer within two business days and can give you the information in another format.
Contact us
Sign in and open a case in Help & cases, and we answer you there.
Selling or offering a service?
Northline Studio has its own help for businesses.